Return Policy

📦 Return & Exchange Policy

At Folk Sabha, each product is made especially for you once you place an order. Because of this made-to-order model, we don’t offer returns or exchanges for reasons like ordering the wrong size, change of mind, or personal preference.

However, if your item arrives damaged, misprinted, or you received the wrong product, we’ll make it right!

✅ We Offer Free Replacements If:

The item is damaged on arrival
There’s a manufacturing defect
You received the wrong size or design from what you ordered

📸 Just send us a clear photo & video of the issue within 7 days of delivery to [support@folksabha.com]. We won't be able to process your issue you after 7 days of delivery.

❌ We Do Not Accept Returns or Exchanges If:

You ordered the wrong size
You changed your mind after receiving the product
There are slight colour or print placement differences (small variations may occur in handmade printing)
📅 Refunds/Reshipments Timeline:

If your request qualifies, we’ll process a free replacement or refund within 3–5 working days.

Damaged or Defective Products:

Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:

Submit your request within 7 days of delivery.
Provide unboxing videos, photos of the damaged product, and the original packaging.
Requests after 7 days will incur reprinting charges.

Proof of defects:If you do not have an unboxing video of the order and we fail to verify the cause, we are not liable for refunds/replacement of such products.

Size Discrepancy:

For size issues, provide product images and size measurements to assist in checking with the production team.

Measurement tolerance: Please be aware that a measurement tolerance of ±0.5 inches is standard for apparel products and is not eligible for returns or refunds.

📩 Need Help?

Working Hours: 10 AM to 7 PM (Monday to Saturday)